Case Management services include, but not limited to:
- Facilitating inter-agency coordination and networking to assure the incorporation of a wide array of effective services to assist the client/family;
- Coordinating educational and other appropriate services tailored to the needs of the client and/or family such as parenting skills training; homemakers skills; family economics planning, mentoring services, tutoring services, or other similar services and training;
- Providing skill building for the client in areas such as problem-solving and anger management.
- Providing intervention and advocacy activities on behalf of the client and/or family with schools, employers, social services agencies, community services resources, and other appropriate entities;
- We ensure that our services are responsive to cultural, racial, intellectual, economic, social, spiritual and gender differences for the client and among the family; and that our services occur primarily in the client or family home at times most convenient for the client and/or family.
All Direct Care Professionals of Health Connect America assigned to providing case management services will have as minimum staffing requirements: a bachelor’s level specialist under the direct supervision of a master’s level or state licensed professional; and, training for staff prior to their working with clients and/or families on delivering case management services.
Additionally, our Direct Care Professionals will have demonstrated abilities to:
- Integrate internally provided services with community resources to provide an effective plan of care for each client/family/case
- Work in cooperation with all parties involved in the welfare of the child and local educational systems on behalf of their clients if the client is a child
- Coordinate services to assist with educational competence if client is a child
- Coordinate services to assist with job competence if client is an adult
- Meet guidelines regarding experience and educational requirements. Other forms of monitoring to ensure continued quality care include direct performance observations as well as the administration of written examinations and skills testing.
All Direct Care Professionals’ client caseloads are reviewed in treatment team meetings under direct supervision of a licensed clinical professional and in individual and group supervision. A web-based information management system is used for supervisor monitoring and review of our Direct Care Professionals’ interventions and activities with all clients.
HCA conducts client satisfaction surveys to enlist feedback from consumers to ensure ongoing development of quality interventions and services.