Health Connect America
personalized counseling services
FOR ADULTS, CHILDREN & FAMILIES AT - RISK
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Family members and/or children who are impacted by alcohol and drug issues

Intensive Outpatient Substance Abuse Program (IOP)
Adults and Adolescents

Health Connect America provides intensive outpatient substance abuse services for adults and adolescents in separately contained programs. Health Connect America’s IOP programs provide integrated treatment for co-occurring substance abuse and mental health issues.

Welcome Statement
Health Connect America welcomes all clients for services related to alcohol and drug addiction, and in need of life enhancing recovery from co-occurring conditions. We expect that many clients presenting for treatment at our facility will have co-occurring issues and we will screen for these disorders. We provide options including integrated services related to alcohol and drug addiction and other behavioral health disorders.

Our goal is to maintain an empathic, ethical, responsive and professional attitude in all phases of care and we are dedicated to creating an environment of opportunity choice and hope. All persons seeking services will be received in a welcoming and respectful manner regardless of presenting needs, symptoms or illness. We adhere to a “No Wrong Door” approach in order to remove barriers to care and services. Health Connect staff will aid all persons navigating the mental health, alcohol and drugs and medical treatment systems. Our approach is a system based effort and as a result of advocacy and referral, individual needs are addressed either by our direct services or by a collaborating provider within the human service community. Our philosophy is to ensure that individuals receive all the services they need and for which they are eligible.

Our Mission
To actively and aggressively intervene, as early as possible, against the physical, psychological, social, educational, and family crisis experienced by individuals who are suffering from substance use disorders or co occurring substance use and mental health disorders in an environment that preserves and promotes the dignity of the persons served without regard to race, color, creed, gender, economic or social circumstance, sexual orientation, or national origin.

No wrong doorOur vision is to provide individualized care to address client specific needs, and incorporate group dynamics to enhance growth and overall wellbeing.

"NO WRONG DOOR"
Health Connect America's stance is that anytime someone enlists our services we will ensure they receive the treatment they need whether for mental health, substance abuse or co-occurring treatment. Additionally, clients will be referred to the most appropriate service should HCA be unable to provide treatment. HCA is committed to maintaining other provider relations that meet client needs when they are outside of our scope of service.

For Adults and Adolescents
The adolescents program serves youth ages twelve to seventeen. The adult program offers services for those 18 and over. The IOP programs meet up to 4 times per week and up to 9 hours per week. Health Connect America’s Intensive Outpatient Substance Abuse Program is designed to prevent higher levels of care, help sustain long-term sobriety, mental health and support clients remaining in their permanent homes and environment. Upon completion of the Intensive Outpatient Substance Abuse Program, Health Connect America will provide recommendations based upon each client’s individualized treatment and discharge plan.

Alcohol & Drug Assessments
Health Connect America utilizes a combination of face-to-face interviews, combined with collateral information and utilization of the most widely accepted and nationally recognized assessment instruments that include (Substance Abuse Subtle Screening Inventory (SASSI); and computer assisted software called Addition Severity Index (ASI).

When our staff is assigned to do assessments, they utilize a combination of face-to-face interviews, combined with collateral information. In addition, they utilize nationally recognized assessment instruments that include (Substance Abuse Subtle Screening Inventory (SASSI); and computer assisted software called Addition Severity Index (ASI).

Urine Drug Screening
Health Connect America will administer drug screenings as needed. Based on the information collected, Health Connect America will provide treatment and make recommendations as necessary, to all parties involved for the welfare of the child.

Family Education
Health Connect America provides weekly opportunities for family members to meet and discuss their loved ones progress and treatment. Family education provides family members the tools and understanding to better support clients and themselves.

Aftercare
HCA provides free weekly aftercare for one year upon completion of their IOP program and encourages participation in community Double Trouble groups.

Therapeutic Approaches Used
Our highly qualified staff will utilize varied therapeutic models as indicated in assessments. These models include, but are not limited to: Co-occurring Disorders Program (CDP) developed by faculty from the Dartmouth Medical School, Cognitive-Behavioral Therapy (CBT); and Rational-Emotive Therapy (RET);. Additional interventions will include: written assignments, skill demonstrations, and behavioral modeling as well as community resource coordination.

Staff Competency
Health Connect utilizes qualified substance abuse professionals as defined by the Tennessee Bureau of Alcohol & Drug Services. As part of their qualifications, our staff receives initial and ongoing training in the most current assessment and intervention methods, including the treatment of co-occurring disorders.

Service Coordination
IOP Staff will administer initial assessments, urine drug screens and will communicate weekly, or as needed, with clients’ providers, i.e. probation/parole officers, DCS/CPS, employers, forensic social workers, public defenders, judges, case managers and family members.

Counselor Supervision
All Direct Care Professionals’ client case loads are reviewed weekly in treatment team meetings under direct supervision of a licensed clinical professional. A web-based information management system is used for supervisor monitoring and review of our Direct Care Professionals’ interventions and activities with all clients.

Client Satisfaction
HCA conducts client satisfaction surveys to enlist feedback from consumers to ensure ongoing development of quality interventions and services.

Referrals: Please select a location. We are readily available to meet the needs of families across the state of Tennessee.

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