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About Us

Quality CareHealth Connect America is a company that provides behavioral health treatment and related services to strategic regional locations in multiple states (Visit our Team).

Our network of Direct Care Professionals are readily available to meet the needs of our clients and their families in our communities.

We provide community-based, office-based, and home-based therapy, case management, medication management and counseling for children, adolescents, adults, and families with the steadfast goal of promoting personal positive growth, healthy coping skills, preserving/repairing relationships and natural support systems and adding additional needed community support systems.

We are dedicated to providing quality services with the goal of attaining positive outcomes for children, families and adults.

Health Connect America serves as a subcontractor for both private and public agencies, and accepts self-pay, Medicaid, and third party payers.

Our Philosophy at Health Connect America, Inc., we take great pride in our work and the outcomes attained, knowing that it requires meaningful relationships and a commitment to quality of care to maintain excellence.

Health Connect America is honored to be able to continue to earn the trust and faith of our communities with each client we have the opportunity to assist on their journey to self-improvement and more fulfilling lives.

HCA MissionHealth Connect America is dedicated to providing quality and affordable services to its clients and their family members so that the clients can achieve their highest level of potential and may successfully reside in safe, positive living environment.

Values

We are committed to providing the best individualized services to our client
Our decisions are to be based on the needs identified by thorough assessment with all key participants involved with the client; services are to be individually based.

Our focus will always be on the individual needs of our clients
Our decisions and actions will always be based on the physical and emotional safety of the client. The client’s well being will be the primary focus.

The clients are best served in their natural environments
Whenever possible and the safety of the client allows, the client should receive our services in the least restrictive of care. We will always strive to serve the client in the environment that is contributing to the best care with the least disruption to the family setting.

We will always strive to honor the dignity and personal values of the clients, their families, and our staff.
All those we are involved with in performing our duties will be treated with the utmost respect regardless of race, ethnic group, religion, gender, creed, sexual orientation, nationality or financial status.

Our services will continually be monitored and reviewed resulting in improved and innovative services being delivered.
The clients and community we serve deserve the best care we can provide. We needs always seek for methods to improve the quality and nature of care we provide.

We will always be open to new ideas and methods
Health Connect America will remain open to learning new methods and means to more effectively serve the clients and families referred to our care.

Our ApproachWe offer a fresh, innovative approach to treatment and case management services. With each client, our staff at Health Connect America understand the importance of personalized service, combined with addressing the multiple needs of each client, their family and the significant people in their lives.

We provide equal treatment for clients with co-occurring substance abuse and mental health issues. We also use a trauma-informed approach to all aspects of our work as we understand the significance of resolving these issues for so many of our clients as an integral part of helping each client learn new coping mechanisms, build natural supports, connect to services in their communities, and move forward in their lives to be positive participating members of their families, relationships and communities.

We provide face-to-face support, counseling, and coordination with the client, family and significant others, as well as behavioral, emotional and educational support. Ideally, the support and services will be provided in the child’s client’s home or community.

If, provided in the office, HCA will work to include the family or significant other people in the client’s life. Our staff use Cognitive Behavioral Therapy (CBT) and Rational Emotive, Therapy (RET) as well as Trauma Focused Cognitive Behavior Therapy (TF-CBT) as our basic treatment models.

Our first and foremost priority is in attaining a quality assessment of each client’s situation. The information from this assessment helps determine the best approach to take with each client.

Our staff are trained in various evidenced based models of treatment, such as Cognitive Behavioral Therapy, Rational Emotive Therapy, Trauma-Focused Cognitive Behavioral Therapy and specific training to use models that address issues of domestic violence, substance abuse and sexual behavior problems.

We utilize the most current and clinically appropriate treatment available for children, adults and families at risk with the ultimate goal of keeping them safe while empowering them to remain together.

Our services are tailored to individual needs of the families and adults, coupled with Health Connect America’s clinically-proven strategies and needs assessments.

We have developed a unique approach to engaging clients, family members, community members, and significant others to identify problems and explore solutions.

Our Direct Care Professionals initially performs an extensive assessment, followed by office sessions and/or community visits in the home (or school if appropriate).

Our Direct Care Professionals utilize techniques that foster open interaction and honesty among its clients. Clients and staff work together to clearly define treatment/service plans and goals with target dates for achievement.

Our Health Connect America staff provide documentation and ongoing updates regarding progress in our programs to referral sources as well as coordinating with other involved professionals, such as Primary Care Physicians. Services are flexible and meet the needs and schedules of the client and family.

Quality CareHealth Connect America consists of a full continuum of services for individuals and families at risk.  

These services include in home family preservation services, outpatient counseling services, education and support for families at risk.  

With roots going back to 2005, this company operates in Tennessee, Alabama, Georgia, and Virginia.

AchieveAchieve is a post-secondary educational institution designed to provide technical skills required to perform the tasks of particular and specific jobs. Our focus is on job-specific training for students who are bound for a skilled trade career, bringing them toward a broader education that develops not only the academic material, but also technical skills of their students. Our goal is to provide an educational experience for those who prefer a hands-on approach to their education.

Our initial program offerings are Electrical Apprenticeship and Plumbing Apprenticeship, which would provide students with an entry level education in residential and commercial settings in either career path. We are also offering a customized approach to individual skills in each of those career paths, so that employers are able to build a class to meet the needs of their current or future employees.

For more information, please visit Achieve’s website at www.achievetn.com.

Keys AcademyKeys Academy is a Private Day School licensed by the Virginia Department of Education to serve Special Education students in grades K through 12.

Our highly trained staff is dedicated to supporting the development of all children. Our teachers and support staff use proven methodologies and a highly effective curriculum to help children grow academically, socially, and physically.

 

Turning PointTurning Point New Directions is a Georgia-based agency that provides a variety of services to at-risk children, adults and families.

We are a Tier 2 Community Medicaid provider with Department of Behavioral Health. We have been a Department of Family and Children Services (DFCS) provider for 15 years, providing Family Preservation, Reunification and Assessment Services.

Turning Point is also the treatment provider for Drug Court and DUI Court and licensed as a Drug and Alcohol Treatment and Education Provider (DATEP) with Office of Regulatory Services.

We also provide therapeutic services and consulting to a domestic violence shelter and Head Start programs.

Rights

Along with the basics of humane care and treatment, you have the following rights.


1. The right to be treated with dignity and respect and recognition of their individuality.
2. The right to be informed of any treatment risks that may occur.
3. The right to the development of a unique service plan formulated in partnership with the program’s staff, and to receive services based upon that plan.
4. The right to access information about your treatment.
5. The right to receive a copy of any informed consents authorized
6. The right to be informed of the person who has primary responsibility for the client’s care.
7. The right to be informed of all program rules, regulations, procedures and client responsibilities prior to initiation of care, and the consequences of non-compliance.
8. The right, to the extent permitted by law, to refuse specific treatment procedure, unless there is danger of harm to self or others, and to know the consequences of that refusal which can include discharge from the program.
9. The right to file an internal or external grievance should you feel that you have not been treated in a fair manner. (The process and forms are in the client manual)
10. The right to be informed of the parameters of confidentiality.
11. The right to be free from performing tasks typically carried out by Health Connect America staff, including the responsibility for care or on-going supervision of another client or responsibilities requiring access to confidential information.
12. The right to request a personal advocate, to call your attorney, and/or to request information on self-help and other advocacy services. (A listing of all available advocacy services will be maintained in the resource section of client manual.)
13. The right to be free and protected by HCA staff (to the degree reasonable) from abuse of any kind, neglect, humiliation, threats, financial misappropriation or other exploitation, coercion, corporal punishment, or unethical treatment.
14. The right to be free from retaliation of any kind for exercising any of your rights or voicing a grievance. This would include restraint, interference, coercion, discrimination, or reprisal of any kind
15. The right to be free from discrimination due to the actual or perceived status of the following classifications: race, ethnicity, color, national origin, religion, gender identity or expression, marital status, ancestry, sex, sexual orientation, political belief, immigration status, mental or physical disability, age, health conditions, or chronic diseases.
16. The right to the availability of an adequate number of competent, qualified, and experienced professional clinical staff to ensure appropriate implementation of the client’s service plan.
17. The right to know about any changes made to clinical staff members who are directly involved with your treatment and the right to provide input regarding those changes.
18. The right to the provision of care according to accepted clinical practice standards within the least restrictive and most accommodating environment possible.
19. The right to be referred to another provider upon request.
20. The right to express preferences regarding the selection of service provider(s).
21. The right to privacy both inside and outside the program setting as appropriate to your treatment.
22. The right to provide input into the entity’s service delivery processes through client satisfaction surveys and other avenues provided by the governing body.
23. The right to receive assistance in exercising your civil rights.
24. The right to timely access to information regarding your treatment, in accordance with applicable State and Federal guidelines.
25. The right to the freedom to express and practice religious and spiritual beliefs of their choosing without harassment or negative consequences.
26. The right to consistent enforcement of program rules and expectations.
27. The right to receive treatment (written and oral) in a language of their understanding
28. The right to request an in-house review of their care, treatment and service plan.
29. The right to be informed and have the right to refuse being recorded, photographed, or filmed. Identifiable photos cannot be used without the written and signed consent of the client or client’s guardian.
30. The right to be informed of all fees associated with treatment for which payment will be due from the client, and the consequences of nonpayment of required fees.
31. The right to be informed of any potential restriction of rights that may be imposed.
32. The right to be informed of client rights at the time of admission, both verbally and in writing.
33. Client have the right to fully participate, or to refuse to participate, in community activities including cultural, educational, religious, community services, vocational, and recreational activities.
34. The client has the right to not be required to make public statements which acknowledge gratitude to Health Connect America for its facilities/services.
35. The client has the right not to be required to perform in public gathers.
36. The client has a right to ask HCA to correct information in their record. If HCA does not agree it should be changed, the client may include a written statement in the records outlining the reasons they disagree.
37. Clients have the right to vote, make contracts, buy or sell real estate or personal property or sign documents, unless the law or a court removes those rights.
38. Client have the right to be accorded privacy and freedom for the use of bathrooms when needed.
39. Clients shall be permitted to retain and use personal clothing and appropriate possessions including books, pictures, games, toys, radios, arts and crafts materials, religious articles, toiletries, jewelry and letters. This right can be modified or limited if it demonstrated that it is necessary to achieve a legitimate goal in the client’s individual program plan and if it is demonstrated that a legitimate program purpose cannot be reasonably achieved without such modification or limitation.

Responsibilities

1. The responsibility to provide accurate and complete data for your treatment planning
2. The responsibility to update information needed for your treatment planning
3. The responsibility to make it known whether or not you understand your treatment plan
4. The responsibility to make it known whether or not you understand your treatment goals.
5. The responsibility to actively participate in the treatment process
6. The responsibility to indicate when you’re unwilling and/or unable to comply with your treatment sessions and goals.
7. The responsibility for your actions if you refuse to comply with your treatment goals and recommendations
8. The responsibility to follow all rules and regulations established to maintain a safe and secure treatment environment.
9. The responsibility to respect the rights and confidentiality of others
10. The responsibility to respect all property in your treatment environment

Please ask your counselors to explain any questions you have about your understanding of your rights and responsibilities

Quality CareThe results of each week’s sessions are reported weekly to referral sources by formal correspondence via telephone, facsimile and/or email. Future plans include the establishment of an Intranet site with virtual notification and updates.

Quality CareHealth Connect America currently serves the entire state of Tennessee, Decatur - Alabama region, Atlanta and the surrounding area of Georgia, and the Southwest and Northern part of Virginia. We understand the need for flexibility and the importance of reliability in working with children, adults and families.

Our staff are available to serve the outlying areas in each region that we serve. We pride ourselves on our promptness and rapid response to requests.

No one will be denied access to services due to inability to pay or method of payment. Discounts for essential services are offered depending upon family size and income.

Applications are available at each site.

Quality CareAll Health Connect Direct Care Professionals

  • Have educational backgrounds equal to or exceeding experience and education requirements
  • Must pass competency skills testing, which include direct performance evaluations and written examinations
  • Pass extensive background checks

Quality CareWe have a culturally diverse team who ensure that our services are responsive to cultural, racial, intellectual, social, spiritual and gender differences among clients and families.

Additionally, we ensure that our services are delivered at times and places most convenient for the individual and/or family.

Quality CareHealth Connect America maintains that high quality care for clients and their families, and a positive and empowering work environment, can only be accomplished through a process that is focused on gaining feedback from everyone involved at every level.

We take that feedback and data and analyze it with a focus on recognizing patterns and trends, and developing plans to ensure we understand all aspects of our process and continue to do the things that are adding positive aspects to our work and our success.

Additionally, we then develop plans to address those patterns and trends that show areas where we could improve our process. And finally, we continuously analyze all future data to identify areas of success and areas for improvement, ensuring that our work environment and outcomes for our stakeholders are of the highest quality.

Our Performance and Quality Improvement Process is based on the Continuous Quality Improvement Model which focuses on the importance of continuing to ask “Can we do it better? Can we do this more quickly? Is there something else we could do to improve the quality of care for our clients and the tools for our staff who deliver this high quality care?” In this model, the point is to focus on improvement even when nothing is wrong.

And so to that end we believe that there must be two things that occur at all times to ensure this success:

  • We must find ways to involve all our stakeholders in all levels of our decision-making process by providing opportunities for them to give input and feedback
  • We must truly live a “team approach” in all our endeavors.

Health Connect has a strong commitment to ensuring that we hire and train the most talented and passionate people in our field. We start by conducting interviews and extensive background searches as well as providing specialized and ongoing training to ensure that our staff are highly qualified professionals who can work with clients and families with a wide variety of challenges to produce quality outcomes for all involved.

Focused and effective staff training is provided upon hiring and continued incrementally during service to ensure full understanding of individual roles and the most desirable outcomes for all stakeholders (clients, parents, referral agencies, community agencies, staff, members of our advisory group, owners, and the Board of Directors).

Contribute and share in the development and success of Health Connect’s mission and goals. Stakeholders are strongly encouraged to contribute and share in the development and success of Health Connect’s mission and goals.

Some avenues for this participation are:

  • Satisfaction surveys given out to clients at discharge;
  • Aftercare surveys completed at 3, 6 and 12 months post discharge
  • Annual satisfaction surveys of all stakeholders which are mailed, hand-delivered, or emailed out (January-parents/guardians, April-community agencies and referral sources, May-all clients, July-Board of Directors and Advisory Group, and November-all employees);
  • Strategic planning in October with all of our staff, Advisory Group members, Board of Director Members with a focus on feedback we have received during the year from all stakeholders;
  • In-house training; treatment teams in each office;
  • Weekly regional management leadership meetings;
  • Quarterly leadership team meetings;
  • Monthly and quarterly program reviews;
  • Board of Directors and Advisory Group meetings;
  • Internal monthly chart audits;
  • Suggestion boxes in the lobbies of all of our offices;
  • Community fairs/festivals/conferences/meetings to share information and gather information from stakeholders about how we are doing on an individual case or as an agency as well to determine the needs of the community and our ability to meet this need.

Other means of obtaining this necessary participation is through other outcome measures such as administering an assessment instrument called the NCFAS, CANS, or ANSA at the beginning and end of treatment for all clients, as well as the surveys mentioned earlier. We also complete annual employee evaluations for each employee, complete annual reviews of office staff demographics and annual comparisons to industry standards for pay and other working conditions, complete exit interviews with staff who leave during the year, and collect information from feedback placed in our suggestion boxes in the lobby of each office.

We review all the data collected from all these sources as well as from multiple procedures set up to allow anyone to give feedback with anonymity and without fear of retribution, such as through our harassment policies, open door/problem resolution (grievance) policies, and the existence of a Privacy Officer who reviews all incident/accident reports, grievances, concerns regarding HIPAA/confidentiality.

We pair implementing changes based on this data with specialized training for all staff, a commitment to internal promotion when possible, a commitment to professional growth of all of our staff and the ongoing review of best practices to ensure that we make our performance and quality improvement process the core of our day-to-day functioning.

Health Connect America is dedicated to providing a meaningful and helpful service that is always relevant in our communities. This is accomplished continuously through thoughtful, strategic and simple beliefs in basic principles of performance and quality improvement that encourages and includes all stakeholders in the service we create together.

We are honored to say that we continue to receive an A+ rating on our many outcome measures from our internal and external stakeholders. See our Company Report Card below for more information.

We are determined to continue to prove that feedback to be true for many years to come. Therefore, we will continue to integrate the Continuous Quality Improvement Model into all our activities at every level of the company.

We would also welcome any feedback that you might have by emailing our Privacy Officer Todd Hickman, LCSW at thickman@healthconnectamerica.com or calling him at (901) 458-8638.

Report Card April

Quality CareOur programs are designed to meet the needs of our clients and each program’s length of service is shaped by the needs of the clients.

Contact us for more information about a specific program.

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Health Connect America is required by law to protect the privacy of your health information. We are also required to send you this notice, which explains how we may use information about you and when we can give out or “disclose” that information to others. You also have rights regarding your health information that are described in this notice. We are required by law to abide by the terms of this notice.

The terms “information” or “health information” in this notice include any information we maintain in your record of care that reasonably can be used to identify you and that relates to your physical or mental health condition, the provision of health care to you, or the payment for such health care.

Health Connect America reserves the right to change our privacy practices and the terms of this notice. If we make a material change to our privacy practices, we will post a copy of the current notice in our office and on our website at www.healthconnectamerica.com. We reserve the right to make any revised or changed notice effective for information we already have and for information that we receive in the future.

How We May Use or Disclose Information About You

We have the right to use and disclose health information for your treatment, to pay for your health care and to operate our business. If you are receiving services for the evaluation and treatment of substance abuse or Human Immunodeficiency Virus (HIV) conditions, specific rules apply to the use and disclosure of information related to those services. Please refer to those sections specifically for those rules. Below are examples of instances when we may use or disclose your health information:

For Payment – We may use and disclose your medical information so that the treatment and services you receive may be billed and payment may be collected from an appropriate payer such as an insurance company or a third party. For example, we may need to share your medical information with your insurance company or a third party payer to check that you qualify for services or to obtain approval for services requested.

For Treatment – We may use or disclose health information to aid in your treatment and the coordination of your care. For example, we may disclose information to your psychiatrist, your primary care physician, and other behavioral health professionals who are involved in your care.

For Health Care Operations – We may use or disclose health information as necessary to operate and manage our business activities. For example, we may analyze data to determine how we can improve our services.

For Reminders – We may use or disclose health information to send you reminders, such as appointment reminders with providers who provide medical care to you.

As Required by Law – We may disclose information when required to do so by law.

To Persons Involved With Your Care – We may use or disclose your health information to a person involved in your care and treatment as allowed under state law and in accordance with Health Connect America’ policies and procedures. This information is limited and will not be disclosed without first obtaining your written authorization.

For Public Health Activities – such as reporting or preventing disease outbreaks, to report births or deaths, or to report reactions to medications.

For Reporting Victims of Abuse, Neglect or Domestic Violence – to government authorities that are authorized by law to receive such information, including a social service or protective service agency.

For Health Oversight Activities – to a health oversight agency for activities authorized by law, such as licensure, governmental audits and fraud and abuse investigations.

For Judicial, Administrative Proceedings or Law Enforcement Purposes – such as in response to a court order, search warrant, a valid subpoena, a discovery request, or other lawful process that complies with state law and Health Connect America policies and procedures.

To Avoid a Serious Threat to Health or Safety – to you, another person, or the public, by disclosing information to public health agencies or law enforcement authorities, or in the event of an emergency or natural disaster for example.

Human Rights Committee – In Virginia, HCA may disclose to the Local Human Rights Committee and the State Human Rights Committee any information needed for the conduct of the committee responsibilities under the human rights regulations.

For Specialized Government Functions – such as military and veteran activities, national security and intelligence activities, and the protective services for the President and others.

For Workers’ Compensation – as authorized by, or to the extent necessary to comply with, state workers compensation laws that govern job-related injuries or illness.

For Research Purposes – such as research related to the evaluation of certain treatments or the prevention of disease or disability, if the research study meets privacy law requirements. All research projects are subject to a special approval process. We will obtain your written authorization if the researcher will use or disclose your medical information. (Per HCA Policy 16, HCA does not currently participate in any research projects)
In Virginia: Per 12 VAC 35-115-130, HCA recognizes and respects the right of individuals to choose to participate or not participate in human research. HCA will not coordinate, implement, or participate in research.

To Provide Information Regarding Decedents – We may disclose information to a coroner or medical examiner to identify a deceased person, determine a cause of death, or as authorized by law. We may also disclose information to funeral directors as necessary to carry out their duties.

For Organ Procurement Purposes – We may use or disclose information to entities that handle procurement, banking or transplantation of organs, eyes or tissue to facilitate donation and transplantation.

To Correctional Institutions or Law Enforcement Officials – if you are an inmate of a correctional institution or under the custody of a law enforcement official, but only if necessary (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) for the safety and security of the correctional institution.

To Business Associates – that perform functions on our behalf or provide us with services if the information is necessary for such functions or services. Our business associates are required, under contract with us, to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

For Data Breach Notification Purposes – We may use your contact information to provide legally-required notices of unauthorized acquisition, access, or disclosure of your health information.

As Otherwise permitted or required by law – HCA may disclose information to individuals/agencies not previously named/described as required by State and/or Federal law.

Additional Restrictions on Use and Disclosure

Certain federal and state laws may require special privacy protections that restrict the use and disclosure of certain health information, including highly confidential information about you. “Highly confidential information” may include confidential information under Federal laws governing alcohol and drug abuse information and genetic information as well as state laws that often protect the following types of information listed below. If a use or disclosure of health information described above in this notice is prohibited or materially limited by other laws that apply to us, it is our intent to meet the requirements of the more stringent law.

Substance Abuse Health Information – All medical information regarding substance abuse is kept strictly confidential and released only in conformance with the requirements of federal law( 42 U.S.C. 290dd-3 and 42 U.S.C. 290ee-3) and regulation (42 C.F.R. part 2) Disclosure of any medical information referencing alcohol or substance abuse may only be made with your written authorization. A general authorization for the release of medical or other information is not sufficient for this purpose.

HIV Information – All medical information regarding HIV is kept strictly confidential and released only in conformance with the requirements of state law. Disclosure of any medical information referencing HIV status may only be made with your written authorization. A general authorization for the release of medical or other information is not sufficient for this purpose.

Written Authorization and Revocation of Authorization – Except for uses and disclosures described and limited as set forth in this notice, we will use and disclose your health information only with a written authorization from you. Once you give us authorization to release your health information, we cannot guarantee that the person to whom the information is provided will not disclose the information. You may take back or “revoke” your written authorization at any time in writing, except if we have already acted based on your authorization. To find out where to mail your written authorization and how to revoke an authorization, you may contact our office using the contact information at the back of this handbook or consult your direct care professional.

Your Rights Regarding Medical Information About You

You have the right to ask to restrict uses or disclosures of your information for treatment, payment, or health care operations. You also have the right to ask to restrict disclosures to family members or to others who are involved in your health care or payment for your health care. We may also have policies on dependent access that authorize your dependents to request certain restrictions. Please note that while we will try to honor your request and will permit requests consistent with our policies, we are not required to agree to any restriction. To request a restriction, you must make you request in writing to the Health Connect America Privacy Officer. In your request, you must tell us what information you want to restrict and to whom you want the restriction to apply.

You have the right to ask to receive confidential communications of information in a different manner or at a different place (for example, by contacting you at a certain telephone number or by sending information to a P.O. Box instead of your home address). We will accommodate reasonable requests where a disclosure of all or part of your health information otherwise could endanger you. We will accept verbal requests to receive confidential communications, but requests to modify or cancel a previous confidential communication request must be made in writing to the Health Connect America Privacy Officer. Your request must specify how or where you wish to be contacted.

You have the right to see and obtain a copy of health information that may be used to make decisions about your care. You also may in some cases receive a summary of this health information. You must make a written request to inspect and copy your health information to the Health Connect America Privacy Officer. In certain limited circumstances, we may deny your request to inspect and copy your health information. If we deny your request, you have the right to have the denial reviewed. Information regarding how to initiate the review process will be provided in writing at the time of any denial of access to your medical information. *If you request a copy of the information, you may receive one copy each year at no cost. For any additional copies during the same year, you may be charged a fee for the costs of copying, mailing, or other supplies associated with your request.

You have the right to ask to amend information we maintain about you if you believe the health information about you is wrong or incomplete. You have the right to add a statement to your case records and any response by personnel is added with your knowledge. Your request must be in writing and provide the reasons for the requested amendment. Mail your request to the Health Connect America Privacy Officer. If we deny your request, you may have a statement of your disagreement added to your health information. In Virginia, HCA will follow the provisions outlined in 12VAC35-115-90, Rules and Regulations to Assure the Rights of Individuals Receiving Services.

You have the right to receive an accounting of certain disclosures of your information made by us during the six years prior to your request. This accounting will not include disclosures of information made: (i) prior to April 14, 2003; (ii) for treatment, payment, and health care operations purposes; (iii) to you or pursuant to your authorization; and (iv)to correctional institutions or law enforcement officials; and (v) other disclosures for which federal law does not require us to provide an accounting. To request this accounting, you must submit your request in writing to the Health Connect America Privacy Officer.

You have the right to a paper copy of this notice. You may ask for a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.

Please feel free to ask for a copy of any release of information that you sign for your own records. Requested information will be provided by the following session. In the event that a request is made for a closed case, information will be provided within 10 business days.

Exercising Your Rights/Complaints

If you have any questions about this notice, want to exercise any of your rights, or you believe that your privacy rights have been violated, please contact the Health Connect America Privacy Officer. If we cannot resolve your concern, you also have the right to file a written complaint with the United States Secretary of the Department of Health and Human Services. The quality of your care will not be jeopardized nor will you be penalized for filing a complaint.

Submitting a Written Request

Mail to us your written requests for modifying or cancelling a confidential communication, for copies of your records, or for amendments to your record, at the following address:

Health Connect America Privacy Officer
Health Connect America, Inc.
5118 Park Avenue, Suite 500
Memphis, TN 38117
(901) 458-8638 office